Intro Sitel Chat Support
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat available on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Sitel Chat Support
The Live chat program itself is much more involved than your normal client. You will have the ability to observe every one of those visitors which are on your site at any given time, in addition to their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of the information will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site that seems somewhat old fashioned. It seems like it is packed with advertisements, but it’s only a website edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It is helpful when an agent does not possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Sitel Chat Support
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Sitel Chat Support