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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Sites Like Amazon And Ebay
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Sites Like Amazon And Ebay
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the level of your customer service.
In terms of the design, The whole website looks very nice and I may also say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary website, I clicked on the conversation window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying other programs using a wider selection of attributes To meet their future clients. Sites Like Amazon And Ebay