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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Sites Like Ebay But Cheaper
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Sites Like Ebay But Cheaper
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the Plan, The whole website looks really nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I had been on the main site , I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and providing other plans with a wider selection of attributes To satisfy their future clients. Sites Like Ebay But Cheaper