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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Sites Like Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about all the folks on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Sites Like Ebay
A nice addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I may even say that UX does not lack in that department. There is one thing that confused me when I had been on the primary websiteI clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and providing other programs using a larger range of attributes To satisfy their future customers. Sites Like Ebay