Introduction Sites Online
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Sites Online
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory each of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Sites Online
A nice addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the main site , I clicked on the chat window three times, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying different plans with a wider range of attributes To meet their future clients. Sites Online