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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Sites Other Than Ebay
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Sites Other Than Ebay
A nice addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire website looks very nice and I may also say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the primary site , I clicked on the conversation window three days, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and providing different plans using a wider range of attributes To meet their future customers. Sites Other Than Ebay