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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Sites Similar To Ebay
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, accessible from the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Sites Similar To Ebay
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and that I can also say that UX doesn’t lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and providing different plans using a wider range of features To meet their future customers. Sites Similar To Ebay