Intro Sites With Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Sites With Live Chat
The Live chat program itself is much more involved than your average customer. You will be able to see each of the visitors which are on your site at any given time, in addition to their IP address, their referral source, their regional time, operating system and much more. While some of the information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which seems a little old fashioned. It seems like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. The other agent can follow-up the case and reply within minutes. It’s useful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Sites With Live Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or all the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Sites With Live Chat