Why choose Crisp? Sites With Live Chat Support
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics might be significant for you also. Sites With Live Chat Support
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we really wish to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblokwe don’t want to limit the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to see the way the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Sites With Live Chat Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and attribute together with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but would need to pay for. We are glad to say we believe we have the very best fit for us, maybe it will fit as nicely for you. We found the list of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Sites With Live Chat Support