Intro Sites With Live Chat Support
There is no reason live chat shouldn’t be simple. Sites With Live Chat Support
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more leads.
You are not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat system to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know exactly what to start speaking about, and you even have the instruments for creating canned answers for certain components of your site. Sites With Live Chat Support
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and after the conversation. Feel free to change around colors, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually managed, since it functions like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is full of advice on how best to sell online, the way to manage rude customers, how to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the website for all programs. Sites With Live Chat Support
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat software, it’s important that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large aid teams. Sites With Live Chat Support