Why choose Crisp? Situs Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Situs Live Chat
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers combined with a badly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we make because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe do not wish to limit the consumer to the usage of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program against most of the high tier programs to observe how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Situs Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we didn’t need but would need to cover. We are pleased to say we believe we have the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of clients that are looking for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Situs Live Chat