Why Select Crisp? Slack Connection Issues
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Slack Connection Issues
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tags, others together with a poorly executed search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier plans to observe how the price scales again. The highest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Slack Connection Issues
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we did not need but might need to cover. We are glad to state we believe we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are searching for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are glad we made that choice. If you’ve got a question or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Slack Connection Issues