Why Select Crisp? Slack Leave Channel
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics might be important for you also. Slack Leave Channel
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers together with a badly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which can be cheap with most solutions), or you could go for one seat for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan against the majority of the high tier programs to observe how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Slack Leave Channel
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and attribute with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we didn’t need but might need to cover. We are pleased to state that we believe we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Slack Leave Channel