Why choose Crisp? Slack Remove Team Member
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Slack Remove Team Member
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others together with a badly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do at Storyblokwe don’t want to limit the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to get that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier plans to observe the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for testing. Slack Remove Team Member
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those attribute we did not need but might need to pay for. We are pleased to say we think we have the very best match for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are searching for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Slack Remove Team Member