Overview Snap Engage
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Snap Engage
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Snap Engage
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the Plan, The entire site looks really nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary site , I clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and supplying different programs with a larger range of attributes To satisfy their future customers. Snap Engage