Intro Snap Engage
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Snap Engage
The Live chat program is much more involved than your average client. You’ll be able to see every one of those visitors which are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, working system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it’s full of ads, except it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving agents. The other representative can follow the case and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Snap Engage
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Snap Engage