Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Snapengage
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Snapengage
A nice addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The whole site looks very nice and that I can also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the main website, I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing other programs with a larger selection of features To satisfy their future clients. Snapengage