There’s no reason live chat shouldn’t be easy. Snapengage
It’s about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat system to know who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can track your traffic. For example, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to begin speaking about, and you even have the tools for creating canned answers for specific components of your website. Snapengage
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and after the dialog. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the move. By way of example, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly managed, since it works just like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information on how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the website for all programs. Snapengage
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, per one day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support teams. Snapengage