Why Select Crisp? Socket Io Heroku
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics might be significant for you too. Socket Io Heroku
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others combined with a badly implemented search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe do not want to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier plans to see the way the price scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Socket Io Heroku
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier programs and attribute together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those attribute we did not need but might have to pay for. We are glad to state we believe we got the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Socket Io Heroku