Why choose Crisp? Software Advice Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics might be significant for you also. Software Advice Live Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the usage of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier programs to observe how the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Software Advice Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and feature with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we didn’t need but would have to cover. We’re glad to state we think we have the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Software Advice Live Chat