Why Select Crisp? Software Chat Online

In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup too. You may know how to compare live talks and that metrics might be significant for you too. Software Chat Online

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How was that decision made?

Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.

 

What did we use previously?

We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to move on.

 

Chat history

We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.

How many connections do we want?

First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.

 

Trigger events / communications

Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid program.

 

Possibility to send campaign messages

From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.

 

Amount of agents

The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier programs to observe how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Software Chat Online

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Software Compatibility

Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the website but also in our program itself. Clients might want to report a problem or merely have a quick question about something, therefore the direct integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It was possible with the majority of live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in under half an hour.

 

What is Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to handle all your user inquiries.”

From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.

 

Cost

This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might have to pay for. We are pleased to state we believe we got the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your best fit.

Conclusion

We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a query or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Software Chat Online

 

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