Why Select Crisp? Software Empire Live Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you too. Software Empire Live Chat
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the user to the use of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which can be cheap with most options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier plans to see how the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Software Empire Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we did not need but would have to cover. We are glad to say we believe we got the best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a query or wish to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Software Empire Live Chat