Why Select Crisp? Software For Live Chat On Websites
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your business and startup too. You may know how to compare live chats and which metrics might be significant for you also. Software For Live Chat On Websites
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to see how the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Software For Live Chat On Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we did not need but might have to cover. We are pleased to state we believe we have the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you’ve got a query or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Software For Live Chat On Websites