Why Select Crisp? Software Geeks Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Software Geeks Live Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier programs to observe how the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Software Geeks Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but might have to pay for. We’re pleased to say we believe we have the very best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a question or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Software Geeks Live Chat