Why Select Crisp? Software King Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics could be important for you also. Software King Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we do not wish to limit the consumer to the use of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Software King Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we did not need but would have to pay for. We’re pleased to say that we think we got the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Software King Live Chat