Why Select Crisp? Software Live Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Software Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblokwe do not wish to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send certain emails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the very first paid program against most of the high tier programs to see the way the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Software Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we did not need but would have to cover. We are glad to say we think we got the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Software Live Chat