Introduction Software Live Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Software Live Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about all the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Software Live Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the design, The whole site looks very nice and I may also say that UX does not lack in that department. There is 1 thing which confused me when I had been on the main website, I clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I think They will be scaling and providing different programs with a wider selection of attributes To meet their future clients. Software Live Chat