Why choose Crisp? Software Mackiev Live Chat
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be important for you also. Software Mackiev Live Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we really want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier programs to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Software Mackiev Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we did not need but might need to pay for. We are pleased to say that we think we have the best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all customers that are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a question or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Software Mackiev Live Chat