Background Solution Live Chat
There is no reason live chat shouldn’t be simple. Solution Live Chat
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more leads.
You are not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to know who it is best for and all of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to begin speaking about, and you have the tools for making canned answers for certain components of your site. Solution Live Chat
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly managed, as it functions just like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is full of information about the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and on the website for all programs. Solution Live Chat
Pure Chat does not have a free trial. But you do not need one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping down expenses. In this article, we discuss with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat software, it’s important that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large support groups. Solution Live Chat