Why choose Crisp? Sound Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Sound Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others together with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have begun to compare the very first paid plan contrary to most of the high tier programs to see how the price scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Sound Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but might need to pay for. We’re glad to say that we think we have the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you have a query or want to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Sound Chat