Overview Speaking 24 Chat Online
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat which can be found on your own website is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Speaking 24 Chat Online
The Live chat app itself is much more involved than your average customer. You will be able to observe every one of those visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that seems somewhat old fashioned. It looks like it’s packed with ads, but it’s just a website version of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. The other representative can follow-up the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Speaking 24 Chat Online
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Speaking 24 Chat Online