Overview Speaking 24 Online Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and using live chat available on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Speaking 24 Online Chat
The Live chat program is much more involved than your average client. You’ll have the ability to see every one of those visitors which are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of the info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. Another agent can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Speaking 24 Online Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you may find there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Speaking 24 Online Chat