Overview Spell Chatting
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Spell Chatting
The Live chat app itself is much more involved than your average client. You’ll have the ability to see each of those visitors which are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, working system and a whole lot more. Though some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that looks a little old fashioned. It looks like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
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Provide Support Advantages
Customization
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. Another agent can follow the case and answer within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Spell Chatting
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your site, it certainly discourages individuals like me from using this program.
Software Connections
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might find there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Spell Chatting
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