Intro Spo Live
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat available on your own website is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Spo Live
The Live chat app itself is much more involved than your normal customer. You’ll be able to see every one of the visitors that are on your site at any particular time, as well as their IP address, their referral source, their local time, operating system and much more. While some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, except it’s just a website version of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. Another agent can follow the situation and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Spo Live
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the impression that everything there does not have any character too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Spo Live