Intro Sport Live
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Sport Live
The Live chat app is much more involved than your average client. You’ll be able to observe each of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of the information will be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that seems somewhat old fashioned. It seems like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. The other agent can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Sport Live
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from there. Sport Live