Introduction Squarespace Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and having live chat available on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Squarespace Chat
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to observe each of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of the information is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which seems a little old fashioned. It seems like it is full of ads, but it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving agents. The other representative can follow-up the situation and reply within seconds. It is useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Squarespace Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Squarespace Chat