Why choose Crisp? Squarespace Code
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Squarespace Code
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to have that personal approach to our clients the notion of using one account for the whole group was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to see how the price scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for testing. Squarespace Code
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might need to pay for. We are pleased to state we think we got the best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Squarespace Code