Intro Squarespace Com Help Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Squarespace Com Help Chat
The Live chat program is much more involved than your normal client. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other representative can follow the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Squarespace Com Help Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Squarespace Com Help Chat