Why choose Crisp? Squarespace Live Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup too. You may understand how to compare live talks and that metrics might be important for you too. Squarespace Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe do not wish to limit the user to the use of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you might go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against most of the high tier programs to observe how the price scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Squarespace Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to pay for. We are glad to state we think we got the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a question or want to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Squarespace Live Chat