Overview Squarespace Live Chat Integration
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your own site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Squarespace Live Chat Integration
The Live chat app itself is much more involved than your normal client. You’ll be able to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their local time, operating system and much more. While some of this info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s full of ads, except it is just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other representative can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Squarespace Live Chat Integration
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you might discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from there. Squarespace Live Chat Integration