Introduction Squarespace Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Squarespace Live Chat
The Live chat program itself is a great deal more involved than your average customer. You’ll have the ability to see every one of the visitors that are on your website at any given time, as well as their IP address, their own referral origin, their local time, working system and a whole lot more. While some of the info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website which looks somewhat old fashioned. It seems like it’s packed with ads, but it is only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving representatives. The other agent can follow-up the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Squarespace Live Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Squarespace Live Chat