Why choose Crisp? Squarespace Tutorial
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup too. You may know how to compare live talks and that metrics might be important for you also. Squarespace Tutorial
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblokwe don’t want to restrict the user to the usage of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for testing. Squarespace Tutorial
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and attribute together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would have to pay for. We’re pleased to state we believe we got the very best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Squarespace Tutorial