Overview Stackoverflow Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Stackoverflow Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Stackoverflow Chat
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The whole site looks very nice and that I may even say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing different programs using a larger selection of attributes To satisfy their future customers. Stackoverflow Chat