Overview Stackoverflow Mobile
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Stackoverflow Mobile
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Stackoverflow Mobile
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the level of your customer service.
Concerning the design, The entire site looks very nice and that I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the main websiteI clicked on the chat window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat option, it truly will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a larger range of attributes To satisfy their future clients. Stackoverflow Mobile