Intro Start Chat In Gmail
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the particular tool, and having live chat available on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Start Chat In Gmail
The Live chat program is much more involved than your average client. You will be able to observe each of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. Though some of this information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site that looks somewhat old fashioned. It seems like it is full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
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Provide Support Benefits
Customization
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. Another representative can follow the situation and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spelling checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Start Chat In Gmail
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any character too. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer service on your website, it certainly discourages people like me from using this software.
Integrations
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
Cost
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight into what clients are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from there. Start Chat In Gmail
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