Background Start Chatting Now
There is no motive live chat should not be simple. Start Chatting Now
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more leads.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look to the live chat system to know who it is best for and all of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communication via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you know precisely what to start talking about, and you have the tools for creating canned answers for specific parts of your website. Start Chatting Now
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and after the dialog. Feel free to change about colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the go. By way of instance, if you have to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, as it functions like texting from your phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is filled with information about the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the web site for all plans. Start Chatting Now
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company offers a strong free plan you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large aid teams. Start Chatting Now