Intro Start Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Start Live Chat
The Live chat program is a great deal more involved than your average customer. You’ll be able to see every one of the visitors which are on your website at any given time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the information will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It seems like it is packed with ads, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between representatives. The other agent can follow the situation and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Start Live Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Start Live Chat