Intro Start Live Chat
There is no motive live chat should not be easy. Start Live Chat
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to know who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes you sell on your site, you understand exactly what to begin speaking about, and you have the tools for creating canned responses for certain components of your website. Start Live Chat
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer support is continually managed, since it works like texting from your phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of information on the best way to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the web site for many programs. Start Live Chat
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider offers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large aid groups. Start Live Chat