Why Select Crisp? Status Quo Gif
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. Status Quo Gif
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not want to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it is something that you can control. You could choose one account for the entire group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have started to compare the first paid program against most of the high tier programs to see the way the cost scales . The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Status Quo Gif
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade plans and attribute together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to pay for. We’re glad to state that we believe we have the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all clients who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Status Quo Gif