Overview Steps Involved In Chatting
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and using live chat which can be found on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Steps Involved In Chatting
The Live chat program is a great deal more involved than your normal client. You will be able to observe every one of the visitors that are on your site at any given time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that looks a little old fashioned. It seems like it’s packed with ads, except it’s only a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between representatives. Another agent can follow-up the case and reply within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Steps Involved In Chatting
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might discover there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Steps Involved In Chatting